Frequently Asked Questions (FAQ)
CloverEigH by Yasai Pte Ltd
Elegance in warmth, confidence in every layer.
1. What sizes do you offer?
We offer inclusive sizing from S to 3XL for all women’s down jackets. Each product page includes a size chart, and our Size Guide provides exact measurements in inches and centimeters to help you find the perfect fit.
2. How do I choose the right size for down jackets?
Down jackets are designed to allow for layering. If you plan to wear thicker sweaters underneath, we recommend choosing your regular size. If you prefer a more fitted look, you may size down — but check the measurements first. Still unsure? Contact us at [email protected] for tailored recommendations.
3. Do you ship internationally?
Yes, we offer worldwide shipping, and it’s free on all orders over USD $50. For orders below that amount, standard shipping rates apply and will be calculated at checkout.
4. How long will delivery take?
Shipping typically takes:
- 7–14 business days for most international destinations
- 3–7 business days within Southeast Asia
You’ll receive a tracking number once your order is dispatched. Delivery times may vary based on customs clearance and local postal services.
5. Can I return or exchange my order?
Yes. We accept returns and exchanges within 30 days of delivery, provided the item is:
- Unworn and unwashed
- In its original packaging with tags attached
For defective items or sizing issues, we offer free exchanges. Please visit our Return Policy for full details.
6. What if I received a defective or wrong item?
We sincerely apologize. Please email us at [email protected] within 7 days of receiving your parcel. Attach clear photos of the issue, and we’ll arrange a replacement or refund promptly.
7. How do I care for my down jacket?
- Spot clean with a damp cloth when possible
- For deep cleaning, use a professional down cleaner or machine wash on cold with gentle detergent in a laundry bag
- Tumble dry low with clean tennis balls to restore loft
- Do not bleach, wring, or iron
Each jacket comes with a care label for specific instructions.
8. Can I cancel or change my order after placing it?
Orders can only be cancelled or changed before they are packed or shipped. Please contact us immediately at [email protected] with your order number. Once the order is in transit, changes are no longer possible.
9. Is my payment information secure?
Absolutely. Our site is SSL encrypted and we use trusted third-party payment processors. CloverEigH does not store your full credit card details at any time.
10. How can I contact customer service?
Our customer support is available 24/7 via email. We typically respond within 1 business day.
Email: [email protected]
Office Hours: Mon–Fri, 10:00 AM – 6:00 PM (SGT)
Address: 10 Ubi Crescent, #01-43, Ubi Techpark, Singapore 408564
